Refund policy

Return & Refund Policy

We want you to be completely happy with your new home decor. That’s why we offer a 30-day return policy from the date your order is delivered.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Be in its original, unused, and undamaged condition.

  • Be repackaged in the original manufacturer’s packaging, including all protective materials and boxes.

  • All tags, certificates of authenticity, and attached materials must be included.

  • You must provide the original receipt or proof of purchase.

How to Start a Return

To initiate a return, please email us at contact@decovasse.com

Our customer service team will provide you with a return authorization and instructions on where and how to send your package.

Please note: Returns sent back to us without prior authorization cannot be accepted.

Damaged or Defective Items

We take great care in packing your home decor items, but sometimes damage can occur in transit.

Please inspect your order immediately upon receipt. If you receive a broken, defective, or incorrect item, contact us immediately at contact@decovasse.com so we can evaluate the issue and arrange for a replacement or refund.

Please include:

  • Your order number

  • Clear photos of the damage or the incorrect product

If You Changed Your Mind

If your item arrived correctly and without damage, but you are not satisfied with it or no longer wish to keep it, please contact our customer support team regarding a return request.

Please note that in such cases, a small return handling fee may apply. Return shipping costs are the responsibility of the customer.

Refund Processing Time

Once your return is received and inspected, your refund will be processed.

Please allow 7–14 days after delivery for your refund to be processed.

Shipping & Handling Fees

Shipping & Handling charges are non-refundable.